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Against the grain

Finding meaning in the dreaded 'T' word

The world turns and words turn with it. In archaic English, ‘let’ meant 'to hinder or delay', a polar opposite of its modern definition and one that only hits home when a tennis ball hits the net. The moniker ‘geek’, aimed at derided outcasts in the days of the pocket calculator and ZX Spectrum, is now worn as a badge of honour by the post-millennium iPod generation. Language evolves. Meanings change.


So when did ‘training’ become a dirty word?

For the May issue of Printing World, we’re talking to the industry’s training advocates. And what they say is at odds with printers’ trepidation to embrace the dreaded ‘T’ word. Forget skilling up purely for skilling up’s sake – for those fighting the training corner, it’s all about benefits to your business, often quantified by frank financial facts. Surely detractors can be wooed when training is defined in terms of the bottom line? Vision in Print’s Richard Gray says a third of the 230 courses it has run can be measured monetarily, and the average added value for those programmes is £128,000 in year one.

Better yet, Gray said the programmes also offer a 10 for one payback in the first year. How many printers are so overcapacity that a machine investment, even to clear the most stubborn bottleneck, could provide a 1,000% return on investment in just 12 months?

We’ll also look at how Polestar has not only embraced training, but pushed the boundaries, moving training out of the classroom and the shopfloor and into the ether of the internet. Students from its Print Dynamics programme don’t lug around heavy textbooks – all the coursework is stored on an iPod that fits snugly in the pocket.

Critics might point out that for every mp3 player loaded with information, there’s one less unit on an educational book printer’s order book. I’d say that’s a small price to pay if the workers of tomorrow have a handle on making print more profitable.

 

Comments

 

Matthew Parker said:

As a training provider, I have never come across training being seen as a dirty word.  I'd be interested to know:

- how many companies train their customers, not just in print items, but in how to communicate with suppliers effectively.  I believe there is a massive gain to be had here:  how much more effective could the customer services team be if customers understood a little more about the best way to communicate with their supply chain and manage it effectively?

- how much training is given to sales teams.  In my past life as a print buyer I saw little evidence of effective sales techniques.

Matthew Parker

www.printandprocurement.com

April 7, 2008 1:58 PM

About Steven Kiernan

Steven is Deputy Editor of Printing World and PrintBuyer.