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Press Minding - All the news that’s fit for print

December 2007 - Posts

  • Crystal ball gazing

    It's that time of year... not the most original of openers at, well, this time of year, but we have a favour to ask of you.



    We've been sending out a set of eight questions to people in the print industry on their hopes and fears for 2008, and it seems appropriate to open the field up to general debate.

     

    Me? I have a few expectations for 2008. I think most agree that the environment will continue to enjoy its high profile and that the issue of training will grow in importance. But in terms of business? I'm looking for the next salesforce.com that enables local printers to deploy cross-media services: personalised urls, websites, email list management and so on.

     

    And I'll tell you why. When you look at other industries, the focus is going to be local. 2007 was the year for building communities on the internet - Web 2.0 and all that. Next year I expect newspaper companies, mobile companies, internet companies, advertising companies, to be looking at how they can get at local audiences. Really local audiences, such as where's my nearest dry cleaners, where's the restaurant everyone's eating at these days? Lots of tiny markets, but when you add them up they really count. What everyone is calling the long tail. Still with me?

     

    The UK print industry is largely a network of small companies, ideally positioned to go local - not go local; they are local - but they only do print. They need a set of third party services and expertise that they can hook into and take advantage of this trend in the same way salesforce.com revolutionised CRM.

     

    But if you don't want to start a business with me - and I wouldn't blame you - at least add your voice to our 2008 predictions.

     

    The more people we can get to answer this, the better picture we will have of the industry as a whole. So copy the questions below, hit "leave a comment", paste the questions and bang out your answers.



    Keep an eye on printweek.com over the festive break to find out how your peers have answered and we'll round up the general consensus next year.


     

    Eight questions for 2008:

    1. What do you believe will be greatest opportunities for printers to grow their businesses in 2008?

     

    2. What will be the greatest threat to your sector for 2008?

     

    3. How can the industry raise its profile next year?

     

    4. What do you believe is the most under-recognised aspect in printing that is likely to become more important in 2008?

     

    5. What print sectors do you believe will experience the greatest innovation next year?

     

    6. What should the print industry do for the print industry when it gets back to work after the holidays?

     

    7. If the Government stepped in and did one thing to help the industry, what would you hope that would be?

     

    8. What will you do differently in 2008?

  • European unity

    I've seen a lot of Europe recently - passing through five cities across three countries in four days - courtesy of Duplo and Heidelberg. But being abroad brought with it a home truth - many of the printers we visited across Italy and France were selling into the UK. It put me in mind of a recent presentation given by Ben Verwaayen, BT's CEO, at a recent Oce event where he questioned where markets and competitors started and ended. His example was of talking to the boss of Nestle and the revelation that its biggest competitor was the mobile phone - kids were spending their money on mobile gaming rather than KitKats.

    We visited Pixart in Venice, a company that would struggle to live up to the moniker "printer" as many might understand it. This guy - Matteo Rigamonti - is a new breed. He is a completely digital web-to-print operation. He turns around 2,000 orders a day, all of which come from online, directory, email and fax marketing. There are no sales people. He has no relationship with customers, and also no loyalty to brands. Functionality is everything.

    "I have to know how it works," he said. And with digital, it means he knows exactly how every sheet will look. He's not interested in litho. "I push the button 'print' and the printer prints. This is the right way to print."

    He runs HP Indigos, but he's not an HP shop in the sense that he would be tolerant of any lapses from the company. Large format prints are done on Mimaki machines, but he said he will move to Roland as a part he needed took six weeks to arrive. His finishing line is increasingly moving to Duplo with two 645 machines and a new finishing line replacing Horizon kit - again because of a bad support experience.

    But again, he doesn't have any loyalty to Duplo - it's the automation and ease of use he's after. He doesn't want to have to train anyone on a particular machine, or have them minding it. For Rigamonti, his staff should be able to operate any and all of his kit, and that's what Duplo offers.

    Why should you care about this £20m operation in Italy? Because more than half of the work he churns through comes from overseas, notably the UK, he said.