As printers, we all rely to some extent on our equipment manufacturers’ research and development teams for our costs savings, quality enhancements and growing profits. Sure, we can sell better, we can improve our processes to make them more efficient, we can hire and train more talented staff, and so on, but we still expect the account manager from our equipment vendor to turn up once or twice a year with an enhancement that is going to trim a few more minutes off our makeready times or give us even higher dot quality.